Introduction

Institute of Reliability Centered Maintenance, referred to as IRCM, respects the privacy of trainees, instructors, corporate clients, certificate holders, and visitors who use our website and learning platform. This policy explains how IRCM collects, uses, stores, and protects personal information when you browse the website, submit forms, enroll in programs, attend training, or use certificate verification services.

Information We Collect

IRCM may collect names, organization details, email addresses, phone numbers, CNIC or other identification details, course registrations, attendance records, payment information, certificate data, and messages submitted through contact, admission, or inquiry forms. Limited technical information such as browser, device, IP address, and usage activity may also be recorded to improve security and platform performance.

How IRCM Uses Information

We use information to process registrations, manage classes and assessments, communicate about programs, issue certificates, support certificate verification, improve services, maintain security, and meet operational, legal, and reporting requirements. IRCM may also use contact details to respond to inquiries and share important service notices related to active programs or accounts.

Certificate Verification

When a certificate is published for online verification, IRCM may display limited information such as trainee name, program, category, issue date, expiry date, grade, percentage, and certificate number so that employers, clients, and other third parties can confirm authenticity. This public display is limited to verification purposes only.

Cookies and Technical Data

IRCM may use cookies, session tools, and analytics data to remember user sessions, protect accounts, measure traffic, and improve usability. These tools help us understand which pages are used most often and how the platform can be made more reliable and efficient.

Data Sharing

IRCM does not sell personal information. Data may be shared only with authorized staff, instructors, service providers, payment or hosting partners, and legal or regulatory authorities where required for delivery of services, system operations, compliance, fraud prevention, or protection of rights and safety.

Data Retention and Security

IRCM retains records for as long as reasonably necessary for training delivery, certification history, legal compliance, financial record keeping, and service continuity. We apply reasonable administrative and technical safeguards to protect information from unauthorized access, misuse, loss, or alteration.

Your Rights

You may contact IRCM to request correction of inaccurate personal information or to ask questions about how your data is used. Some data may need to remain on record where required for certification history, invoicing, legal compliance, or legitimate business operations.

Contact

For privacy related questions, please contact IRCM at info@ircm.com.pk.